Cancellation Policies

Last updated: 30 March 2026

These cancellation and alteration policies apply exclusively to direct bookings made via website, booking engine, email, telephone, WhatsApp, or by means of a quote link sent directly by Orosei Servizi e Turismo SRLs / Dommos.

For reservations made through third-party portals, including but not limited to Booking.com and Airbnb, the cancellation, modification, and refund conditions of the respective portal shall apply, excluding amounts due for tourist tax, any additional services, and any other amount expressly indicated as due directly to the property.
These policies form an integral part of the General Booking Conditions and must be read in conjunction with the Privacy Notice.

1. Tariff types
For direct bookings, the following rates apply, unless otherwise indicated in writing:
Flexible / Standard Tariff
For the flexible fare, you will need:
• A deposit payment of 30%% of the total booking amount, upon confirmation, for bookings made well in advance;
• payment of 100% of the total amount, at the time of booking, for bookings made less than 30 days before the check-in date.
The remaining balance, when due, must be paid before accessing your accommodation, either online or in person, according to the methods communicated by the property.
b) Non-refundable rate
For the non-refundable rate, 100% of the total booking amount is required at the time of confirmation.
Choosing this rate means you accept the waiver of reimbursement in case of cancellation, modification, or no-show, except as provided by mandatory provisions of law.

2. Payment methods
Payment can be requested via:
• bank transfer;
Payment link.;
card;
• other payment methods possibly accepted by the establishment.
The booking is only considered confirmed upon receipt of the requested amount within the indicated timeframe.
The tourist tax, if applicable, is always excluded from the booking price and must be paid before your stay, either through online check-in or in person, according to the instructions provided by the accommodation.

3. Cancellation by the guest – Flexible Rate
For flexible rate bookings, the following conditions apply:
• Cancellation notified more than 30 days before check-in: refund of deposit paid;
• cancellazione comunicata da 30 giorni prima del check-in in poi: è dovuto il 100% dell’importo totale della prenotazione;
• Should the customer have only paid the deposit at the time of cancellation, the establishment will be entitled to request payment of the remaining balance due according to this policy.
For the calculation of the terms, the date and time of receipt of the written cancellation notice by the facility shall be valid.

4. Cancellation by Guest – Non-Refundable Rate
For non-refundable rate bookings:
The amount paid is non-refundable.;
• in case of cancellation, modification, reduction of stay or no-show, 100% of the total amount remains due.

5. Cancellation method
Cancellations must be communicated in writing via email or another written channel indicated by the establishment.
The cancellation is considered effective only upon receipt of the request by the establishment.

6. Booking modifications
Requests for modification, including but not limited to:
• change dates,
• shortening or extension of the stay,
• change in the number of guests,
• change of allocated accommodation,
are subject to case-by-case assessment and are not guaranteed.
Any changes:
is subject to the actual availability of the facility;
• may result in a price variation;
• may request immediate payment of any fare differences;
• may be refused by the facility without entitling the customer to a refund or free cancellation, except in cases provided for by the purchased rate.
Any acceptance of the modification will only be valid if confirmed in writing by the establishment.

7. Non-appearance (No-Show)
This constitutes a failure to appear:
• the guest’s failure to arrive on the scheduled check-in date, without prior communication accepted by the establishment;
• arrival after 9:00 PM without prior notice and without prior confirmation of check-in arrangements.
In case of a no-show, 100% of the total booking amount is due.

8. Late arrival and check-in
Check-in must be carried out according to the times and methods communicated by the property.
In the event of an estimated arrival after 9:00 PM, guests are required to contact the property in advance to arrange access. In the absence of such communication, the property cannot guarantee check-in and the case may be treated as a no-show in accordance with Article 7.

9. Early departure
In the event of voluntary early departure compared to the originally booked check-out date, no refund will be given for nights not used or for services already confirmed, unless otherwise agreed in writing or as may be provided by mandatory legal provisions.

10. Refunds
Where due under this policy, refunds will be issued:
• with the same payment method used for booking, where possible;
• or by bank transfer.
The organisation will arrange for reimbursement within 5 working days of the request being accepted or the amount due being confirmed.
The technical processing times of banks, card networks and payment service providers are excluded from this period.

11. Cancellation or supervening impossibility by the establishment
Should the establishment be unable to fulfil a confirmed booking due to reasons beyond the guest's control, it may, at its discretion:
• propose an alternative accommodation of equivalent or higher standard, subject to the guest's acceptance; or
• fully refund the amounts already collected for the unutilised booking.
If the guest does not accept an alternative accommodation proposed by the property, and the property cannot guarantee the originally booked service, a refund will be issued for the sums actually collected relating to the unfulfilled stay.
Save for wilful misconduct or gross negligence and without prejudice to any mandatory rights provided by the applicable law, no further compensation, reimbursement of indirect expenses, or damages for services purchased separately from third parties shall be due.

12. Exceptional events, force majeure and facts not attributable
The establishment shall not be liable for non-performance or delays due to events beyond its reasonable control, including, but not limited to: exceptional natural events, general third-party utility outages (power or water), acts of authority, health emergencies, infrastructure failures, or subsequent impossibility of accommodation due to reasons not attributable to the establishment.
In such cases, the organisation will in good faith assess possible alternative solutions or the refund of sums not due or not utilised, it being understood that each situation will be examined specifically in light of the tariff purchased, the cause of the impediment, and the applicable regulations.

13. Additional services, taxes, and further charges
This cancellation policy applies to the cost of your stay, unless otherwise stated.
They remain separately regulated:
• tourist tax;
• supplements for additional services;
• any extras requested by the guest;
• any amounts due for damages, regulatory breaches or services rendered.

14. Contractual Transparency
Before the booking is confirmed, the customer is clearly informed of:
• the selected fare;
• the total price of the stay;
• the amounts to be paid at the time of booking;
• the applicable cancellation terms;
• any costs excluded from the price, including the tourist tax where applicable.
These terms and conditions are drafted to be clear and understandable for the consumer and shall be interpreted in compliance with applicable consumer protection and fair trading legislation.

15. Contacts
For requests relating to cancellation, modification or assistance with a direct booking, please contact:
Orosei Servizi e Turismo SRLs / Dommos
Via Santa Veronica 24, 08028 Orosei (NU), Italy
E-mail: info@dommos.it
Telephone: +39 346 5393009